BUILD YOUR DIGITAL BANK
Create your digital channels by flexibly compounding independent business functions and services.
Quickly launch new channels and ensure omnichannel multi-experience customer reach in the digital environment.
Enable remote banking, digital onboarding, digital product origination, and access to services via marketplaces of financial products, etc.
Open smart branches and boost your onsite customer experience with ready-to-use business processes and services that have been specially designed for banks.
Boost your CX with digital customer profile, biometrical identification, 360-degree customer view, single-screen customer services, product calculators and other advisory tools, streamlined customer service processes.
Integrate AI-based customer recognition and loyalty monitoring tools into your branch infrastructure.
BOOST YOURCUSTOMER REACH
Enable Omnichannel MX Reach
Define which products or services will be available in a specific channel or for a specific customer group. Depending on your specific goals, each service can be deployed in a separate digital channel or become available in all channels at once.
Support Ecosystems and APIs
Expand your product offerings with services delivered by your bank ecosystem or partner network. Integrate partner services into your business processes and create unique product offerings and packages. Allow different market players – fintech companies, partners, etc. – to access your ecosystem through open APIs.
Customize Your Channels and Services
Customize your channels to support your specific business and brand requirements with simple user-friendly low-code customization tools, smart prompts and training tools. Create custom business processes that leverage your unique product offerings and competitive advantages.
LOW CODENO CODE
LEVERAGE LOW CODE / NO CODE
Change the way you develop digital channels and business applications.
Digital Q.Omnichannel helps to launch digital channels and enables large-scale digitalization of a company’s business processes.
Ready-to-use development tools guarantee creation of enterprise-grade applications based on cutting-edge microservice patterns. The platform supports a full application development lifecycle starting from the design of a new app to its deployment in the production environment with a single click. Autoscaling and a cloud-native architecture allow using the platform for the most ambitious and large-scale projects without any restrictions.
- Composition Instead of Hard Code
Compose your channels and apps fast and easily reach the highest levels of flexibility and efficiency
- Inspired Team
Leverage visual design tools and bring to life any bold ideas while creating digital channels. Implement modern design principles. Support teamwork of business users, IT experts and designers
Rapidly create and deploy new digital services without coding, by leveraging Low Code / No Code development approach
Implement a consistent architectural approach
Your developers will appreciate the modern architectural and technological approaches to creation and running of applications composing the Digital Q.Omnichannel platform.
Due to their modern design, our applications leverage all advantages of the microservice architecture: modularity, interchangeable components, event-driven interaction, containerization, support of DevOps, scalability, etc.
- Business Processes
Implement a modern approach to business processes, with execution of separate business processes in compact microservices and centralized monitoring of all business processes
Leverage on the unique technology of automatic generation of application microservices based on their description, business process diagrams and description of business objects
- Single-Click Deployment
Build your microservice applications right with automatic generation of digital services by the proven architectural patterns
Easily customize your applications and deliver personalized customer experiences with the help of the advanced design system
Win through technological leadership
Make sure that you stay on the cutting edge of technology leveraging on advantages of Digital Q.Omnichannel.
We carefully select technologies which are critical for the digital transformation and constantly validate the existing technological stack to timely update or replace solutions that may become obsolete.
- Evolution and Fitness Functions
Ensure continuous improvements of the architecture for the evolutionary development of your business
Verify the selected approaches through testing with the use of fitness functions
- Continuous Business Development
Evolve your critical applications in pace with your business development
Ensure quick update of the functions required by the business
(up to several releases per day)
- Cutting-Edge Technologies
Leverage popular development frameworks and technologies recognized by the global IT industry
UI / UX &
Digital user experience has become a critical capability of successful digital solutions. Leverage our pre-integrated design system to:
- Design an impressive ergonomic UI and UX regardless of specific customer service channels (mobile or online)
- Create the digital channel UI based on strict UX rules and templates with the help of ready-to-use UI components and proven web and mobile technologies
- Make you application visually attractive and ensure UX consistency in all channels
Choose from Ready-to-Use popular business capabilities
Digital Q.Omnichannel comprises a wide variety of ready-to-use business applications that were originally designed using the microservice architecture
Provide your customers with freedom and mobility in their financial decisions and transactions. Enable digital onboarding and product origination from any mobile device to let your customer access your banking and investment services from any place and at any time
Bring your branch to remote locations and provide personalized services to your remote customers. Speed up your services and boost your CX with RPA, AI, biometric identification, digital customer profile and OCR technologies
Create an exceptional customer experience that is consistent in all channels and devices, enable channel hopping and convenient monitoring of all customer interactions
Create your own marketplace of financial services, publish your products in partner marketplaces and bring your branch services directly to your customer through the network of mobile agents
Implement the end-to-end fully digital loan origination process for retail and corporate customers. Streamline every step of the loan origination cycle and ensure risk-free loan disbursement
Streamline your in-branch sales with modern tools for management of customer data, KYC, 360-degree customer view, customer onboarding, smart selection of bank products, product origination for current / deposit accounts, cards, and other popular front-office processes
Improve the speed and quality of everyday customer services with the user-friendly adaptive UI, single-screen services, digital customer profile, automatic customer screening and modern data capture and biometric identification tools. Let your customers access these services via any channel and touchpoint
Accumulate, aggregate and store all available customer data collected from both internal bank systems and external sources. Provide secure role-based access to the required data to authorized users
Ensure centralized management of all financial products and services, starting from their design to the launch, roll out, enhancement, performance analysis, and archiving
Easily configure and update product groups and parameters; compose product packages, with flexible pricing and personalized approach to each customer
Leverage modern decision management tools to provide a reliable support for your decision-making activities
Create your own business rules and decisioning processes based on the DMN standard
Enable fully automated information-based decisions using analysis of historical behavioral data, prior decisions, and their outcomes
MONITORING OF BUSINESS PROCESSES
Take better managerial decisions and implement timely changes to business processes based on interactive real-time analysis of business data.
Implement personalized targets, priorities, KPIs and other metrics for every process, user and business unit, and track these metrics in real time.
- Take better managerial decisions and implement timely changes to business processes based on interactive real-time analysis of business data
- Enjoy ready-to-use customizable interactive dashboards and charts. Ability to easily create charts and dashboards using convenient visual low-code development tools. Support of zoom-in and drill-down to any depth of detail; data visualization on the map
- Design your own business monitoring system with personalized targets, priorities, KPIs and other metrics, and track these metrics in real time
- Integrate analytical tools as widgets into any user system: user workstation, corporate portals, digital channels, CRMs
- Use pre-integrated powerful visualization tools compatible with any databases, OLTP systems, CRM, ERP, core banking and data warehouses to create personalized analytical dashboards and enable data-driven decision-making
COMPOSE YOUROWN DIGITAL CHANNEL
- 01.Create your digital
channelE.g., a dedicated product origination portal for loans / deposits / account opening / other financial products
- 02.Add necessary functions
to your channelSelect ready-to-use business components from the app marketplace based on their descriptions and capabilities
- 03.Set up your
channelBuild your target solution by combining the selected business components from the marketplace
- 04.Set up business
processesSelect ready-to-use business processes and business products from the platform catalogue, customize them to your specific business tasks
- 05.Choose your UI
designMake your channel more attractive by selecting your color palette and adding a night skin. Add a friendly chatbot
- 06.Publish your
channelMeasure the customer experience with pre-integrated powerful analytical tools
COMPOSE YOUR OWN DIGITAL PRODUCTS
- Support the overall product lifecycle starting from the design and approval of a new product or service to its launch, roll out, enhancement, performance analysis, and archiving.
- Ensure fast TTM, centralized storage of product data, setup of product groups and parameters, product version management, and distribution of product data to business application.
- Set up and manage your individual products, product packages of any complexity, product parameters, and parameter calculation rules.
- Implement product selection rules and interfaces for easy customer consultancy.
- Set up your own business processes for sale of digital products and services via traditional and digital channels.
- Take into account specific features of each channel.
- Implement a single product origination process that can be accessed equally by all involved staff members, business units and the customer.
- Leverage pre-integrated task management tools to manage user workload and speed up application processing.
- Monitor each process step to streamline business processes and improve the CX.
UNLIMITED VARIETY OFAPPLICATION EXPERIENCES
Digital Q.Omnichannel architecture
Improve your business agility with
Modern Design Principles
Business applications that comprise the Platform can be used in any digital channels without any limitations (mobile app, online, customer portal, etc.). Omnichannel support is the key architectural principle used at the stage of design of all business components without exclusions
All business capabilities of the platform are broken into separate business components (PBCs) that are used as building blocks to create and set up digital channels
End-to-end processes ensure an integral approach to design of the business logic as a sequence of separate channels that may involve several business units, i.e. as it is required by the end business users
The platform simplifies and makes available rich capabilities of the microservice architecture. It saves users from complexities of the system development and the need to regularly upgrade the architecture and technologies to get in pace with the best innovations of the IT industry
Decomposition of functions does not require releasing updates of the entire platform or a channel. All changes are implemented and delivered in separate business applications. Automatic deployment reduces the deployment time and human errors
The platform ensures elastic scalability of applications based on the actual needs of the growing business. In case of low workloads, it guarantees economical consumption of allocated resources and cost efficiency. If a business deals with millions of users and transactions, the system ensures automatic scaling for guaranteed support of greater workload
Providing modern low-code development tools, the platform allows creating and setting up digital channels and enriching them with required business capabilities in the real time and without coding
Future-prove your business with the
- Low-сode/No сode
Modern low-code tools for automatic generation of custom web and mobile apps based on your own designs. Tools for design and configuration of business processes and business objects with a minimum amount of coding
Full support of the microservice architecture in separate functional blocks of business applications. Microservice development patterns (Event Driven Architecture, API Gateway, Service Discovery). Pre-integrated monitoring, logging, and trace facilities
- Business Process Management
Single catalog of ready-to-use business processes with centralized process management and configuration tools. Distributed execution of processes in separate microservices with support of independent update and scaling
- Micro Frontends
Independent user interfaces of business applications comprising the platform; web components used to design seamless composable application experiences of a single solution
Tools for automatic delivery and deployment of business applications based on reliable containerization technologies
Pre-integrated business analytics tools with the ability to set up custom dashboards and separate KPIs based on business process metrics, customer behavior, statistics on submitted application, user activities, etc.
- Design System
Set of UI components and proven web and mobile technologies for design of impressive ergonomic interfaces of digital channels based on strict UX rules and templates. Ability to adjust interfaces for different devices
- Mobile Platform Guidelines
Compliance with guidelines of modern mobile platforms to ensure integral and consistent user experience in different applications