Use of the diasoft.com websites (the “Diasoft Websites”)
Requesting a white paper, demo or other information
Receipt of Diasoft emails
Contact Us page
Registering for Diasoft events
Information we collect
We collect your personal data in different ways:
When you fill out the “contact us” form, “watsapp our expert” form, “download the product overview” form and other forms: you will be asked for several personal details that are necessary to offer you our Services. These fields are marked as compulsory. Additional personal details may voluntarily be provided by you, which will enable us to provide full-featured Services and a higher degree of customization.
When you use our Services: we will collect and process personal data regarding your use of such Services to improve your overall experience. You may limit the amount of information we collect by setting your privacy preferences in our Services, modifying the settings of your device or browser, or through the way you use our Services.
Through marketing communications: we may collect personal data as part of our marketing, including surveys sent for research purposes, to allow us to improve our Services and better provide you with relevant information.
When you use our website: we may collect personal data using your browser’s cookies when you use or view our websites.
When you connect with Diasoft through social media: we may collect personal data when you connect with us to enable us to communicate with you.
When you attend or sign up for Diasoft events: we may ask you to provide us with some personal details so that we can provide you with updates and to send you information on Diasoft events and other Diasoft marketing material. Also, we may take pictures at the events you are attending.
2.1 Personal Information
2.1.1 Personal Details
This is information you give us which personally identifies you, such as your name, email address, telephone number, job title, date of birth or home address. Your personal details will be processed for the following purposes:
To send important notices: – We will send you communications about changes to our terms, conditions, and policies.
To inform you about our Services, products and commercial offers, whitepapers we publish and the events we organize and improve your user experience and the overall quality: – We may recommend products or services which may be of interest to you. Knowing your basic personal details lets us personalize any communications we send to you.
To manage your relationship with us:
– We may invite you to participate in surveys or prize draws.
To administer and confirm your registration to our events and webinars and provide further details about these events.
To publish information about Diasoft events that took place – We may use pictures taken at events for publications about these events. Any further use of pictures in which you are depicted in an identifiable manner, e.g. for further promotional purposes, will be based on your explicit consent.
2.2 Information about your activities
2.2.1 Cookies and other technologies
For the purposes further set out below, the Diasoft Websites store and access information on the equipment of users via cookies and similar technologies (hereinafter referred to as “Cookies”). Cookies are small pieces of information used to store technical and/or personal details, identify users of a service and enable certain functionalities. Third parties may also place Cookies that can be used to track internet behavior. For these third-party Cookies, please be referred to the information provided by the relevant third party: Facebook, Twitter, YouTube/Google, and LinkedIn and other relevant.
You may also be able to adjust your browser settings to refuse all or some Cookies, although this may affect functionality or the performance of the Services.
2.2.2 Browsing Behavior, Device Information and Interactions
This entails the tracking of your actions (repeated site visits, interactions, keywords, online content production, etc.) when you access and use our Services and the building of profiles over time. It also includes information about the devices and methods you use to interact with Diasoft Services and content.
We capture information about your operating system and internet browser when you visit a Diasoft website or use our Services, including information that is automatically logged when you use our Services (e.g. requested information, timestamp, IP address).
We will process your behavioral, device and interactions information for the following purposes:
To provide, maintain, protect and improve products and Services, and to develop new ones: – For example, information about how you browse our websites or search for products can be used for data analysis and research, to deliver better user journeys, provide more relevant search results or structure the way the information is shown in our Services.
To improve your user experience and the overall quality of our Services: – Your activity such as the pages you visit or the items you view teaches us what you find important and what is most interesting to you in relation to our Services so that we can tailor your experience around what matters to you most and display personalized content. – Device and platform identifiers let us know which device you are using to access our Services in order to customize and optimize them to your device and improve your overall user experience (e.g. providing more relevant content and advertising on the device or browser you are using). – Storing data locally on your device allows us to improve things like website performance and loading of content even when you are offline.
To provide you with more useful information, more relevant content and offers, and latest news about products and events: – For example, when you follow a link to a tutorial from a marketing email, or follow Diasoft on Facebook, LinkedIn, Twitter or other social media. – Understanding how and where you interact with Diasoft means we can provide you with more personalized and helpful information through your preferred communication channels.
To protect our users and Diasoft: – We monitor unusual or suspicious activities on our Services, such as automated abuse, so that we can address it quickly and inform you about potentially fraudulent activities affecting your account. – We may also use your personal information for internal auditing, in order to comply with applicable legal requirements.
To carry out our obligations and enforce our rights arising from any contracts entered into between you and us: – For example, billing and collection.
2.2.3 Location Information
We gather your location data, including real-time geographic location, where you have expressly authorized us in accordance with your privacy settings. We use location information for the following purposes:
To improve your user experience and the overall quality of our services: – We may use geographic information contained within photos to catalogue images by location.
To provide you with more useful information, more relevant content and offers, and latest news about products and events: – We can serve you with content which is relevant to your current location.
To verify your identity and assist with the identification of users: We do not use your location information to track your private activity for purposes other than those set in this section.
We do not share location information with third parties other than Diasoft group companies nor sell it to anyone.
2.3 Settings and Preferences
Certain Diasoft Services allow you to specify your personal preferences. Users may also specify their preferences regarding marketing communications in the appropriate forms to configure or inform us about their preferences through a message or in another user-friendly way.
We use this information to improve your user experience and the overall quality of our services.
How we share your information
Diasoft is the data controller, that is, the entity determining the purposes and means of the processing of the personal data collected from you.
Diasoft may share your personal data with contractors, service providers, and other third parties we use to support our business and provide the Services and who are bound by obligations of confidentiality. Your personal data will not be transferred to other individuals or businesses for their own use without your prior explicit consent.
Upon your consent, Diasoft may share your contact details with third parties, like partners, or event sponsors.
Diasoft may also disclose your personal information to comply with any court order, law, or legal process, including to respond to any government or regulatory request, as well as to enforce our legal rights.
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain Services, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
If you provided your consent when signing up to our Services or at a later stage, Diasoft may use your personal information to inform you about other products and services which Diasoft thinks might be of interest for you. If you do not want us to use your personal information for marketing communications, you can opt-out by adjusting your preferences in the appropriate forms to configure or inform us about their preferences through a message or in another user-friendly way.
How to exercise your rights
Every user of our Services is entitled to the following rights:
Access: You have the right to request copies of the personal data we hold about you.
Rectification: You have the right to request that we correct any personal information we hold that you believe is inaccurate or incomplete.
Erasure: You have the right to ask us to delete your personal information if we no longer need it for its original purpose; if you withdraw your consent for processing; if you object to our processing your personal information for our legitimate purposes and/or marketing communications; we have processed your personal information unlawfully; or we are obliged by law to delete your personal information. In any case, unless otherwise provided by this policy, law or contract, you have the right to request us to delete any of your information at any time without giving reasons.
Restrict processing: You have the right to request that we restrict processing of your personal information if you believe the information is inaccurate; if your personal information has been unlawfully processed; if we no longer need your data but you want us to keep it for use in a legal claim; or if you have objected to our processing your personal information for our legitimate interests.
Object to processing: You have the right to object to our processing your personal data for our own legitimate interests, including marketing communications. However, you cannot object to our processing your personal data if we are legally required to do so or if it is necessary to fulfil a contract with you.
Data portability: You have the right to request that we transfer your personal information that we process by automated means to you or to another company, where this is technically feasible.
You have the right to access, correct, update or delete your data as well as any other right applicable in your jurisdiction making a request through our Contact Form or accessing the relevant section of the Diasoft websites or apps or through a message or in another user-friendly way.
In order to delete your data, you may make a request through a message or in another user-friendly way and request that your account be deleted. You may also reply to a marketing email to request access to, correct or delete any personal information that you have provided to us. Note that after the deletion of your personal data, it cannot be recovered and any data and content stored on the Services will also be permanently deleted. We will also delete your personal data once it is no longer necessary for the purposes for which it was originally collected.
Diasoft will need to keep your personal information where required by applicable law and during the relevant statutes of limitations, even if you ask for its deletion. Diasoft will not delete your personal data where it refers to an active relationship or a product or service explicitly requested by you (e.g. a recent purchase made for Diasoft Services). We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
You guarantee the quality of the information provided in our Services. All personal data you send to Diasoft must be real, accurate and kept up to date. You take full responsibility that your information is accurate, updated and that it complies with this principle. You also guarantee that you have gathered explicit consent from anyone holding any personal image, intellectual property or other rights over your content, authorizing you to upload and store it in our Services.
You may contact Diasoft in a number of ways:
9.1 Website contact
9.2 Diasoft authorized department
Diasoft GmbH c / o Konrad Business Center Konrad-Zuse-Platz 8 D-81829 Munich Germany