Diasoft Helps Financial Institutions to Move Customer Services to the Digital Environment
July 2, 2020
Diasoft, a provider of digital solutions for the global financial services industry, expands the range of customer service channels with a new solution – Digital Q Customer Origination. The solution enables remote customer onboarding, digital product origination and exchange of messages and documents with the financial organization without the need for the customer to visit an office, conclude a service contract or authorize in traditional channels.
Digital Q Customer Origination provides a modern digital environment for remote access to products and services of both financial institutions and their partners – members of the financial services ecosystem. In comparison with standard channels for remote delivery of services, Diasoft’s solution allows financial organizations not only to provide services to their existing clients, but also to support potential customers.
In the personal area, the future customer of a financial company can submit applications for different financial products and services (loans, deposits, opening of accounts, brokerage transactions, etc.) and in real time track processing of these applications. Significantly, the financial company can create dedicated digital environments for specific products, such as investing services. Flexibility of the solution allows companies to quickly set up and launch new offerings and easily modify procedures for frequently changing products and services.
The new solution offered by Diasoft does not only provide a modern channel for easy origination and sale of products and onboarding of new customers, but also helps to analyze customer needs and collect leads for the customer base, complimenting and enhancing traditional service channels, like Internet banking.
Digital Q Customer Origination includes independent components for individual and business customers and provides a special module for support of remote representatives, agents and partners of a financial institution. These components can be implemented as a complex solution or as standalone products, each covering specific business tasks.
To identify a customer and ensure quick access to submitted applications from any device, the solution generates a unique web link and uses OTP codes. The solution can also support authorization with the use of customer accounts from public portals, partner ecosystems, marketplaces, social networks, etc. The new technologies enable easy start of any process from the web site of a financial company or its partners without complicated authorization.
“An important advantage of Digital Q Customer Origination is the ability to separate channels for existing and potential customers. Future customers of a financial institution receive personalized services and communication, while returning customers access additional products that can be unavailable via traditional channels”, comments Evgeny Sentyabrev, Member of the Board of Directors, Head of Digital Solutions at Diasoft. “In comparison with traditional CMS solutions used for development of web sites of financial organizations, our solution is based on a digital platform that was initially designed to support banking processes, products and rules. Digital Q Customer Origination easily integrates with front-office and back-office solutions of financial organizations, ensures high security and also provides tools for further development”.
Diasoft’s solution is based on the modern omnichannel Digital Q Platform and is built on the microservice architecture. It is available on all modern Android and iOS based devices and via a web-browser.
About Diasoft: Since 1991, Diasoft has been providing innovative software solutions to the global financial services industry, delivering its cutting-edge Digital Solutions, Digital Transformation Services and Core Banking to the leading global banks, insurers and financial services companies. With these solutions, the company has been successfully solving tasks of digital transformation and process optimization, helping its customers to explore new markets, integrate into digital ecosystems, and design and deliver unique financial services and products, available 24/7 via all supported channels. Diasoft is listed in the TOP100 global fintech vendors by IDC and supports business of more than 200 financial institutions. For more information please visit www.diasoft.com .