DIASOFT IMPLEMENTED A CHATBOT INTO ITS BI AND REPORTING PLATFORM

June 2, 2021

Integration of the chatbot function into the Digital Q.Reporting Platform allows users to communicate with the virtual online consultant via messengers in the real time, 24/7.

The main task of chatbots in reporting solutions is to support users in routine monitoring of business processes used for generation of various types of reports. Neural networks and machine learning help to accumulate frequently asked questions and suggested responses and train this advanced tool to follow a pre-set algorithm and logic.

With chatbots, the user will be able to always keep the track of events and quickly receive information on the status of the report generation process: which form is being prepared, which process is active, which data mart has already been filled with data, whether the warehouse has been downloaded, which process is close to completion, etc. In case of any incidents, the user will be immediately notified.

The solution allows managers to control business processes, quickly collecting information from instant messengers in just one click. Virtual assistants can save the bank’s expenses and time for routine tasks and facilitate the work of users who are already accustomed to interactive communication with smart assistants and will appreciate the convenience of this approach to automation of business processes.