Digital Q Omnichannel

Digital Q
omni channel

Improve your business agility and customer reach with
the modern composable customer engagement platform

Digital Q.Omnichannel is a digital customer engagement platform for agile financial companies. The platform allows businesses to create and manage modern service channels in the real time and flexibly enrich them with ready-to-use functional components, each delivering an evident business value.

BUILD YOUR
DIGITAL BANK

Compose Digital Channels

Create your digital channels by flexibly compounding independent business functions and services.

Quickly launch new channels and ensure omnichannel multi-experience customer reach in the digital environment.

Enable remote banking, digital onboarding, digital product origination, and access to services via marketplaces of financial products, etc.

BOOST YOUR
CUSTOMER REACH

Whatsapp our expert

<p><strong>Enable</strong> Omnichannel <strong>MX Reach</strong></p>

Enable Omnichannel MX Reach

Define which products or services will be available in a specific channel or for a specific customer group. Depending on your specific goals, each service can be deployed in a separate digital channel or become available in all channels at once.

<p>Support <strong>Ecosystems and APIs</strong></p>

Support Ecosystems and APIs

Expand your product offerings with services delivered by your bank ecosystem or partner network. Integrate partner services into your business processes and create unique product offerings and packages. Allow different market players – fintech companies, partners, etc. – to access your ecosystem through open APIs.

<p>Customize <strong>Your Channels and Services</strong></p>

Customize Your Channels and Services

Customize your channels to support your specific business and brand requirements with simple user-friendly low-code customization tools, smart prompts and training tools. Create custom business processes that leverage your unique product offerings and competitive advantages.

LOW CODE
NO CODE

LEVERAGE LOW CODE / NO CODE
DEVELOPMENT TOOLS

Change the way you develop digital channels and business applications.

Digital Q.Omnichannel helps to launch digital channels and enables large-scale digitalization of a company’s business processes.

Ready-to-use development tools guarantee creation of enterprise-grade applications based on cutting-edge microservice patterns. The platform supports a full application development lifecycle starting from the design of a new app to its deployment in the production environment with a single click. Autoscaling and a cloud-native architecture allow using the platform for the most ambitious and large-scale projects without any restrictions.

Composition Instead of Hard Code

Compose your channels and apps fast and easily reach the highest levels of flexibility and efficiency
Inspired Team

Leverage visual design tools and bring to life any bold ideas while creating digital channels. Implement modern design principles. Support teamwork of business users, IT experts and designers
Low-Code/No-Code

Rapidly create and deploy new digital services without coding, by leveraging Low Code / No Code development approach

Explore the microservice architecture

Implement a consistent architectural approach

Your developers will appreciate the modern architectural and technological approaches to creation and running of applications composing the Digital Q.Omnichannel platform.

Due to their modern design, our applications leverage all advantages of the microservice architecture: modularity, interchangeable components, event-driven interaction, containerization, support of DevOps, scalability, etc.

Business Processes

Implement a modern approach to business processes, with execution of separate business processes in compact microservices and centralized monitoring of all business processes

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Microservices

Leverage on the unique technology of automatic generation of application microservices based on their description, business process diagrams and description of business objects
Single-Click Deployment

Build your microservice applications right with automatic generation of digital services by the proven architectural patterns
Customization

Easily customize your applications and deliver personalized customer experiences with the help of the advanced design system

Win through technological leadership

Make sure that you stay on the cutting edge of technology leveraging on advantages of Digital Q.Omnichannel.

We carefully select technologies which are critical for the digital transformation and constantly validate the existing technological stack to timely update or replace solutions that may become obsolete.

Evolution and Fitness Functions

Ensure continuous improvements of the architecture for the evolutionary development of your business

Verify the selected approaches through testing with the use of fitness functions
Continuous Business Development

Evolve your critical applications in pace with your business development

Ensure quick update of the functions required by the business
(up to several releases per day)
Cutting-Edge Technologies

Leverage popular development frameworks and technologies recognized by the global IT industry

UI / UX &
DESIGN SYSTEM

Digital user experience has become a critical capability of successful digital solutions. Digital Q.Omnichannel comprises a pre-integrated UI/UX design system Digital Q.Palette. It is a microservice-based low-code platform for simple design and development of modern user interfaces.

Design an impressive ergonomic UI and UX regardless of specific customer service channels (mobile or online)
Create the digital channel UI based on strict UX rules and templates with the help of ready-to-use UI components and proven web and mobile technologies
Make you application visually attractive and ensure UX consistency in all channels

Digital Q.Palette combines a rich palette of reusable UI components, a design system that clearly defines UI/UX standards, and a collection of modern technologies and tools for creation of user interfaces for digital services, channels and apps.

UI Designer

Quick creation of app pages based on customizable templates (data entry and table forms) and UI components.

Visual tools for design and generation of web apps based on Angular or React.

Setup of the user menu based on access rights, configuration of authorization methods and visual themes.

All newly created interfaces can be added to the library and reused in other apps.
Design System

Clear UX/UI design standards, patterns and style guides to ensure compliance with the company brand book.

Design standards for corporate apps, digital channels and front-office customer service solutions.
SDK for the Web Developer

Interactive developer tools, system libraries and reusable UI components that define UX and UI standards.

Micro-frontends for creation of user interfaces ensure independent development of products and speed up the TTM of digital services.

Tools for centralized management of app interfaces. A special microservice designed to deploy apps in the microservice environment.
Reusable UI Components

100+ components for UI design, including complex search tools, widgets, etc. for consistency and visual integrity of the UX.

Pre-integrated libraries for all standard web design tasks, such as authorization, routing, user rights, etc.

UI design from the scratch and customization of ready templates.

business
ARCHITECTURE

Choose from Ready-to-Use popular business capabilities

Digital Q.Omnichannel comprises a wide variety of ready-to-use business applications that were originally designed using the microservice architecture

DIGITAL
CHANNELS

MOBILE
BANKING

Provide your customers with freedom and mobility in their financial decisions and transactions. Enable digital onboarding and product origination from any mobile device to let your customer access your banking and investment services from any place and at any time

SMART
BRANCH

Bring your branch to remote locations and provide personalized services to your remote customers. Speed up your services and boost your CX with RPA, AI, biometric identification, digital customer profile and OCR technologies

ONLINE
BANKING

Create an exceptional customer experience that is consistent in all channels and devices, enable channel hopping and convenient monitoring of all customer interactions

PARTNER
ECOSYSTEM

Create your own marketplace of financial services, publish your products in partner marketplaces and bring your branch services directly to your customer through the network of mobile agents

BUSINESS
APPLICATIONS

DIGITAL LOAN
ORIGINATION

Implement the end-to-end fully digital loan origination process for retail and corporate customers. Streamline every step of the loan origination cycle and ensure risk-free loan disbursement

CUSTOMER
SERVICES

Streamline your in-branch sales with modern tools for management of customer data, KYC, 360-degree customer view, customer onboarding, smart selection of bank products, product origination for current / deposit accounts, cards, and other popular front-office processes

DAILY
BANKING

Improve the speed and quality of everyday customer services with the user-friendly adaptive UI, single-screen services, digital customer profile, automatic customer screening and modern data capture and biometric identification tools. Let your customers access these services via any channel and touchpoint

BUSINESS
SERVICES

DIGITAL CUSTOMER
PROFILE

Accumulate, aggregate and store all available customer data collected from both internal bank systems and external sources. Provide secure role-based access to the required data to authorized users

PRODUCT
CATALOG

Ensure centralized management of all financial products and services, starting from their design to the launch, roll out, enhancement, performance analysis, and archiving

Easily configure and update product groups and parameters; compose product packages, with flexible pricing and personalized approach to each customer

DECISION
MANAGEMENT SYSTEM

Leverage modern decision management tools to provide a reliable support for your decision-making activities

Create your own business rules and decisioning processes based on the DMN standard

Enable fully automated information-based decisions using analysis of historical behavioral data, prior decisions, and their outcomes

MONITORING OF
BUSINESS PROCESSES

Learn more

Take better managerial decisions and implement timely changes to business processes based on interactive real-time analysis of business data.

Implement personalized targets, priorities, KPIs and other metrics for every process, user and business unit, and track these metrics in real time.

Review by Underwriter
Customer notification on results
Decision-making by Branch Manager
Automatic customer notification on results
Adding details to application
Verification of automatic checks
Loan proposal
Generation of recommendations
Preliminary application
Data verification
Review by Approver
Declined by Customer
Preparation of documents

Take better managerial decisions and implement timely changes to business processes based on interactive real-time analysis of business data
Enjoy ready-to-use customizable interactive dashboards and charts. Ability to easily create charts and dashboards using convenient visual low-code development tools. Support of zoom-in and drill-down to any depth of detail; data visualization on the map
Design your own business monitoring system with personalized targets, priorities, KPIs and other metrics, and track these metrics in real time
Integrate analytical tools as widgets into any user system: user workstation, corporate portals, digital channels, CRMs
Use pre-integrated powerful visualization tools compatible with any databases, OLTP systems, CRM, ERP, core banking and data warehouses to create personalized analytical dashboards and enable data-driven decision-making

COMPOSE YOUR
OWN DIGITAL CHANNELS

Design and create new digital channels and enhance them with necessary business functions in the real time using modern composition tools and microservices

01.

Create your digital
channel

E.g., a dedicated product origination portal for loans / deposits / account opening / other financial products
02.

Add necessary functions
to your channel

Select ready-to-use business components from the app marketplace based on their descriptions and capabilities
03.

Set up your
channel

Build your target solution by combining the selected business components from the marketplace
04.

Set up business
processes

Select ready-to-use business processes and business products from the platform catalogue, customize them to your specific business tasks
05.

Choose your UI
design

Make your channel more attractive by selecting your color palette and adding a night skin. Add a friendly chatbot
06.

Publish your
channel

Measure the customer experience with pre-integrated powerful analytical tools

COMPOSE YOUR
OWN DIGITAL PRODUCTS

Digital
Products

Support the overall product lifecycle starting from the design and approval of a new product or service to its launch, roll out, enhancement, performance analysis, and archiving.
Ensure fast TTM, centralized storage of product data, setup of product groups and parameters, product version management, and distribution of product data to business application.
Set up and manage your individual products, product packages of any complexity, product parameters, and parameter calculation rules.
Implement product selection rules and interfaces for easy customer consultancy.

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Digital
Business Processes

Set up your own business processes for sale of digital products and services via traditional and digital channels.
Take into account specific features of each channel.
Implement a single product origination process that can be accessed equally by all involved staff members, business units and the customer.
Leverage pre-integrated task management tools to manage user workload and speed up application processing.
Monitor each process step to streamline business processes and improve the CX.

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UNLIMITED VARIETY OF
APPLICATION EXPERIENCES

Digital Q.Omnichannel architecture

Architectural
Principles

Learn more on platform technologies

Improve your business agility with
Modern Design Principles

Omnichannel Enablement

Business applications that comprise the Platform can be used in any digital channels without any limitations (mobile app, online, customer portal, etc.). Omnichannel support is the key architectural principle used at the stage of design of all business components without exclusions
Composable Architecture

All business capabilities of the platform are broken into separate business components (PBCs) that are used as building blocks to create and set up digital channels
Business Processes

End-to-end processes ensure an integral approach to design of the business logic as a sequence of separate channels that may involve several business units, i.e. as it is required by the end business users
Evolutionary Architecture

The platform simplifies and makes available rich capabilities of the microservice architecture. It saves users from complexities of the system development and the need to regularly upgrade the architecture and technologies to get in pace with the best innovations of the IT industry
Time-to-Value

Decomposition of functions does not require releasing updates of the entire platform or a channel. All changes are implemented and delivered in separate business applications. Automatic deployment reduces the deployment time and human errors
Enterprise-Grade Architecture

The platform ensures elastic scalability of applications based on the actual needs of the growing business. In case of low workloads, it guarantees economical consumption of allocated resources and cost efficiency. If a business deals with millions of users and transactions, the system ensures automatic scaling for guaranteed support of greater workload
Democratization

Providing modern low-code development tools, the platform allows creating and setting up digital channels and enriching them with required business capabilities in the real time and without coding

OUR
Technologies

Future-prove your business with the
Advanced Technologies

Low-сode/No сode

Modern low-code tools for automatic generation of custom web and mobile apps based on your own designs. Tools for design and configuration of business processes and business objects with a minimum amount of coding
Microservices

Full support of the microservice architecture in separate functional blocks of business applications. Microservice development patterns (Event Driven Architecture, API Gateway, Service Discovery). Pre-integrated monitoring, logging, and trace facilities
Business Process Management

Single catalog of ready-to-use business processes with centralized process management and configuration tools. Distributed execution of processes in separate microservices with support of independent update and scaling

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Micro Frontends

Independent user interfaces of business applications comprising the platform; web components used to design seamless composable application experiences of a single solution
Containerization

Tools for automatic delivery and deployment of business applications based on reliable containerization technologies
Monitoring

Pre-integrated business analytics tools with the ability to set up custom dashboards and separate KPIs based on business process metrics, customer behavior, statistics on submitted application, user activities, etc.
Design System

Set of UI components and proven web and mobile technologies for design of impressive ergonomic interfaces of digital channels based on strict UX rules and templates. Ability to adjust interfaces for different devices
Mobile Platform Guidelines

Compliance with guidelines of modern mobile platforms to ensure integral and consistent user experience in different applications