Digital Q Front Office

Evolve your branch delivery system to make your branch-specific products and services convenient, relevant and valuable for your customers. Enhance your advice-based services, expand your product personalization capabilities and speed up operations. Create identical customer experience in branch and digital channels. Make your branch open and customer-centric and delight your walk-in customers with quick and easy access to products and transactions.

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Enchance All Your

Branch Functions

New Sales

Provide your customer service managers with modern tools for quick customer onboarding and easy sale of complex products and services. Get the best value from each customer contact with the 360-degree customer view. Streamline your sales process with sophisticated sales planning.

Teller Services

Delight your customers with queue-less banking. Leverage the digital technology to ensure instant customer identification and access to transactions Speed up your services and transactions with streamlined business processes and the single-screen technology.

Branch & Inventory Management

Make your branch profitable with advanced inventory and branch management tools . Ensure effective support of your branch opening and end-of-day processes. Improve your branch performance with intelligent cash and denominations management.

Leverage Advantages of

Digital Technology

Versatile
Functionality

Delight your customers leveraging on versatile capabilities of our ready-to-use software solutions for ubiquitous support of your daily front-office interactions with individual and corporate customers.

Composable
Banking

Be free developing your IT landscape with independent replaceable ready-to-use functional components and advanced integration tools that fit into any architectural and solution environment.

Modern Stack
of Technologies

Build a future-proof technologically advanced and customizable infrastructure for faster and streamlined customer services with our flexible lightweight digital front-end solution.

Customer
Centricity

Ensure ubiquitous customer servicing, streamline operations, and explore new cross-sell opportunities with our comprehensive customer management capabilities.

Flexible Products
and Services

Manage your customer groups and increase your customer loyalty with special offers and personalized products and services that can be easily configures without coding.

Boost Your

Product Offerings

Enchance Your Services

With Digital Features

Comprehensive KYC
Procedures

Streamlined Customer
Onboarding

Single-Screen
Customer-Service Interface

Full-Text and Fuzzy Customer
Search

Paperless Operations

360 Degree Customer
View

Walk-In Customers

Sales KPIs

OCR, Fingerprint Scanning,
Web-Camera

Optimized for Low Bandwidth
Capacity

Facial Recognition

Business Monitoring and
KPIs

Gamification

Front-Office

Functions

New Sales

Supported Products

Current accounts

Transactional accounts
Savings accounts
Joint accounts
Minor’s accounts
Escrow accounts
ATM cards
Cheques
Passbooks
Intrabank and external money transfers with currency conversion
Cash add-ons and withdrawals
Statements

Deposit accounts

Savings accounts
Time deposits
Joint time deposits and savings accounts
Minor’s time deposits and savings accounts
Advices for deposit placement
Passbooks
Partial withdrawals
Early termination
Add-ons by third parties
Deposit calculator

Cards

Debit cards
Credit cards
Instant issue cards
Virtual cards
Choice of card
Card blocking / unblocking
PIN code management
Activation of the SMS notification service
Statements

Loans

Loan origination
Loan information services, statements, payment schedules
Changes in contract details
Different repayment strategies (early repayment with recalculation of the monthly payment or the loan term, overdue payments, balloon payment)
Changes of the payment date
Loan refinancing and restructuring
Binding repayment cards/accounts to a loan
Management of collateral papers

Service packages

Design of packages of bundled products and services
Setup of complex products with several bundled simple products related to different LOBs
Ability to include a simple product into different packages
Ability to set up different rates for packages and simple products
Individual offerings
Cross-sell and up-sell offers

Streamlined Sales Processes

Product calculator

Sale of products and services

Sales management

Customer identification

Product calculator

Choice of products: by term, amount, additional conditions (support of add-ons, interest compounding, partial withdrawals, permanent balance, etc.)
Calculation of the potential profit
Printout / emailing of selected products
Initiation of a contract on the selected terms and conditions directly from the calculator

Sale of products and services

Sale, cross-sale and up-sale of products and services
Special offers, personalized offerings, bundled services, complex products, service packages
Flexible rates and fees
Product calculators

Sales management

Complex sales plans and KPIs
Effective monitoring of selling and cross-selling of various bank products and services
Analysis of popular products and transactions

Customer identification

Customer identification and onboarding by identity documents and with the help of the facial recognition technology
Single-screen access to customer details
Unified CIF and customer history
Fast customer identification and application processing with the help of supporting peripheral devices: ID scanners, web-cameras, document capture and recognition facilities

Teller Services

Focus on fast and convenient servicing

Quick customer identification

Different customer types

Supported bank products

Focus on fast and convenient servicing

Automated checks to reduce operational risks
4-eyes checks
Single-screen user interface with each operation available as a separate widget

Quick customer identification

By card
By personal data
With the use of electronic data capture (EDC) devices
With the help of the facial recognition technology

Different customer types

Bank customers
Walk-in customers

Supported bank products

Cheque transactions: account pay-ins with a cheque, intrabank and interbank transfers
Cash transactions: pay-ins to own accounts and third-party accounts, cash withdrawals, cash withdrawals from third-party accounts by cheque
Internal and external money transfers (cash or electronic)
Blocking / unblocking of accounts and services

Branch and Inventory Management

Branch management

Branch opening/closing
Reconciliation with the core banking system
Management of user workstations: Linking tellers to tills, assignment of tellers, teller replacement
Monitoring tills and user statuses
Management of cash and values positions
Monitoring of vault and till balances (including monitoring of available nominal values)
Monitoring of active users

Cash management

Reconciliation of teller balances between the FES and the core banking system
In-house and outsourced vaults
Cash ordering / return
Cash Balance Monitor – Dashboards for monitoring of cash funds in a branch and across all branches belonging to the same Cash Processing Center
Tracking cash movements with monitoring of movements of different nominal values (banknotes and coins)
Management of cash transportation companies
Calculation of average daily withdrawal amounts for cash orders / collection

Limit management

Setup and management of limits assigned to specific positions / till balances / branch cash balance / cash transactions (withdrawals, pay-ins, money transfers)
Authorization of limit changes

Inventory management

Mass registration of received inventory items (cheques, cards, passbooks, etc.)
Keeping record of movements of inventory items (shipping, management of damaged items, etc.)
Various delivery options (transport company / courier / employee)
Inventory Monitor (dashboard)
Ordering new inventory items

Easily Modify

Your Products and Services

Visual Process
Modelling

Modify your business processes without having to involve the vendor, which significantly reduces the time between appearance of a new business requirement and its support in the system.

Product
Calculators

Let customers to compare selected loan and deposit products and make well-weighted decisions. Easily change calculator settings with changes in your product and service strategies and quickly launch special offers.

Service
Packages

Increase your sales with personalize your product offerings and services specially designed for different customer groups. Quickly adjust your packaged to new requirements.

Code-less Product
Configuration

Customize and develop your products and services without hard-coding using our digital product catalogue.

Have you got any questions?

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Crafted by Vadim Prusakov

New Sales

Teller Services

Branch & Inventory Management

VersatileFunctionality

ComposableBanking

Modern Stackof Technologies

CustomerCentricity

Flexible Productsand Services

New Sales

Supported Products

Streamlined Sales Processes

Teller Services

Visual ProcessModelling

ProductCalculators

ServicePackages

Code-less ProductConfiguration

Versatile
Functionality

Composable
Banking

Modern Stack
of Technologies

Customer
Centricity

Flexible Products
and Services

Visual Process
Modelling

Product
Calculators

Service
Packages

Code-less Product
Configuration